Required Technical and Professional Expertise
- Engineer with 7+ Years of experience in CICS system programming.
- Experience in CICS transaction server and related ISV products.
- Basic knowledge on the following technologies: z/OS, Unix System Services, SMP/E, REXX, Java, VSAM and Third party products
- Capable of Upgrading /Installing and supporting IBM & ISV related Products Proficient in technologies like P2V, V2V and P2P migrations.
- Experience with performance tuning and workload balancing in CICS.
- Familiarity with CICS monitoring tools (Omegamon for CICS, BMC MainView, IBM CICS Performance Analyzer).
- Knowledge of CICS Web Services, MQ integration, and DB2 connectivity.
- Experience with RACF, ACF2, or Top Secret security administration for CICS.
Preferred Technical and Professional Experience
- Process driven management of technical operations and support.
- Excellent verbal and written communication skills.
- The ability to work independently as well as part of a team.
- Excellent troubleshooting and customer service skills.
- The ability to follow a project through to completion and/or to work as part of a larger team to complete the components of a complex project.
- Support for technical consultation and inquiries from the other IT technical teams.
- Develop, document and maintain procedures for system utilities such as backup/restore, performance tuning and configuration of environments.
Key Responsibilities
- Proven experience on the CICS functionality and architecture.
- Provide technical support as needed in the planning, coordination, installation, implementation and testing of releases, upgrades or changes to CICS and related ISV products.
- Capable of installing, upgrading and migrating CICS Transaction Servers.
- Capable of installing, upgrading and supporting IBM & ISV related products such as Compuware Abend-AID, ASG TMON/CICS, Omegamon for CICS, BMC Mainview, Xpediter/CICS, CA ACF2/CICS, CA Intertest and CA SymDump.
- Provide primary on-call support for CICS and associated ISV products.
- Problem determination and resolution within expected timeframe.
- Diagnose CICS system and related product issues and follow up with Root Cause Analysis.
- Participate in Disaster Recovery planning and tests as scheduled.