Service Desk
Service Desk is intended to be a primary point of engagement between users and the organization. Service Desk plays an important role in the integration of business processes with the technology ecosystem and broader service management infrastructure. The service desk is the single point of contact between the service provider and user day to day activities. A service desk typically has a broad scope and is designed to provide the user with a single place to go for all their IT needs
Maintec Service Desk training will train you to deal with issues regarding the service desk environment and understand the importance of Managing, Meeting, and Maintaining Service Levels.
Maintec Service Desk Training covers:
- Roles and responsibilities
- Relationship management
- Soft skills
- Voice and accent training
- Problem-solving
- Effective rapport and conflict management skills
- Quality assurance activities
The objective of Service Desk Training:
- Accent Neutralization.
- Communicate more efficiently and effectively with customers and colleagues
- Enhance the customer service experience
- Project a professional image through your communication
- To understand the nuances of English Grammar
- To learn to project a professional image while interacting with customers and colleagues.
- Improve thought flow and messaging
Why Maintec Service Desk Training:
Service Desk is a great role to start your career in the IT industry. Client facing roles are always needed and the service desk is a good place to start. There are job opportunities for Service desk analysts worldwide.
Maintec is one of the best Training institutes offering the Service Desk training and providing the candidate a lifetime opportunity to get into the top MNC’s of India.